Privacy Policy

Privacy Policy
Last Updated: 10 July 2026

Privacy Policy

Pebbles Retreat Filey (Trading as At The Retreat Holidays) ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights when you visit our website or make a booking with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information when you contact us, make an enquiry or book a stay:

• Full      name
• Email      address
• Telephone      number
• Postal      address (where required)
• Booking      details
• Payment      information (payments are processed securely through our payment provider      and we do not store full card details)
• Any      information you choose to provide when contacting us

We also automatically collect certain technical information including:

• IP      address
• Browser      type
• Device      information
• Pages      visited
• Time      spent on our website
• Cookies      and similar technologies

How We Use Your Information

We use your information to:

• Process      and manage bookings
• Respond      to enquiries
• Communicate      with you before, during and after your stay
• Process      payments
• Improve      our website and services
• Meet      our legal and regulatory obligations
• Send      promotional emails where you have chosen to receive them

We only process your personal information where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR).

Sharing Your Information

We never sell your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment      providers
• Website      hosting providers
• Booking      software providers
• IT      support services
• Professional      advisers
• Law      enforcement or government authorities where required by law

All third parties are required to keep your information secure and confidential.

Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our website.

Cookies help us:

• Remember      your preferences
• Improve      website performance
• Analyse      visitor statistics
• Maintain      website security

You can control or delete cookies through your browser settings. Disabling cookies may affect certain website features.

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as pages viewed, time spent on the website and general location data based on IP addresses.

This information is anonymous and is used only to improve our website and services.

Marketing

If you choose to receive marketing communications, we may send you information about offers, promotions and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

We will never send marketing communications without an appropriate legal basis.

Data Retention

We only keep your personal information for as long as necessary to:

• Manage      your booking
• Meet      legal and tax obligations
• Resolve      disputes
• Maintain      business records

When information is no longer required, it will be securely deleted.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While we work hard to keep your information secure, no internet transmission can be guaranteed to be completely secure.

Your Rights

Under UK data protection law you have the right to:

• Access      your personal information
• Correct      inaccurate information
• Request      deletion of your information
• Restrict      or object to processing
• Request      a copy of your information
• Withdraw      consent where processing relies on consent
• Lodge      a complaint with the Information Commissioner's Office (ICO)

More information about your rights is available from the Information Commissioner's Office.

Children's Privacy

Our services are intended for adults making holiday bookings. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can remove it.

Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Pebbles Retreat Filey

Email: hello@pebblesretreathfiley.co.uk 

If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).